Water and Wastewater
The Township of Malahide operates a municipal water system and a municipal wastewater collection system in various locations.
- Residents who have municipal water or wastewater may complete the online form to be notified during an emergency on those systems.
- If you have any questions regarding water and/or wastewater or to report an emergency, please contact the Water/Wastewater Department at 519-773-5344.
To view the St. Thomas Elgin Area Municipalities Standard Contract Document and Supplemental Specifications for Public Works, adopted by the Township of Malahide please click here.
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Contents of the Supplemental Specifications include the defined required materials, construction methods, allowable installation tolerances, and measured payment standards for Sewer Construction and Maintenance, Watermain infrastructure, Road Construction and paving, Sidewalk construction, Traffic Signal and Electrical works, Traffic Control and pavement marking, and Landscaping.
Account Setup |
Please notify the Township of Malahide a minimum of 48 hours in advance of opening or closing a utility account. Please complete the Utility Account Change Notice Form if you are opening or closing a water or sewer account within the municipality.
Property Owners must complete and submit the Tenant Authorization Agreement to direct water bills to a tenant. Please read the agreement carefully to understand a Property Owner’s responsibility for a tenant’s utility billing. Requests received from a tenant will not be accepted. Tenants must notify the Township of the end of their lease arrangements to terminate their water service and request a final billing. Please complete and submit the Tenant Exit Form in advance of the termination date. |
Cottage Winterization |
The Township of Malahide allows One Free Water Turn Off for the Winter & One Free Water Turn On in the Spring. Please notify the water department at least 48 hours in advance. This service will be provided during normal business hours (8:30AM to 4:30PM). Water meters are susceptible to frost. It is the homeowner’s responsibility to ensure meters are properly protected from freezing. If a property is closed for the winter and the water meter is damaged due to inadequate protection from cold, expenses incurred for meter repairs will be billed to the owner. If you are not maintaining adequate heat this winter, please remember the following:
When you are ready to open your property in the spring, please remember to:
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Municipal Drinking Water Documentation |
The Ontario Clean Water Agency (OCWA) is the Operating Authority responsible for the Malahide Water Distribution System, the Aylmer Area Secondary Water Supply System (AASWSS), and the Port Burwell Area Secondary Water Supply System (PBASWSS). Each of these water systems follow a Drinking Water Quality Management Standard (DWQMS). As required by the Standard, each system has its own Operational Plan in place. The Operational Plan for each system is reviewed annually and updated to reflect continual improvements made to the plan. A copy of the Operational Plan for each system can be made available to the Public upon request. |
Municipal Drinking Water System |
Municipal water is located throughout the Township on various water distribution systems. There is a 12” watermain serving the southern portion of the Township. There is an 18” watermain providing water east of Aylmer along Highway # 3. Properties not abutting a waterline will have a private source of water (private wells).
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Municipal Wastewater Collection System |
Municipal wastewater collection is available in the Village of Springfield. Wastewater is pumped from there to the Aylmer Lagoons for treatment and disposal. Check out the Ontario Clean Water Agency "Protect Your Pipes" Info sheet for more information.
Protect your pipes. Blocked pipes are big trouble, they can burst or back up, leading to costly flooding in your home or business.
Public Documents:
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Paying Your Bill |
Municipal utility accounts are billed on a quarterly basis in January, April, July, and October. Municipal water accounts are charged a flat fee and a consumption fee. Municipal wastewater accounts are charged a flat fee only.
2. E-Transfer Payments
Absence of reference information may delay the process.
3. Pre-Authorized Payment Municipal utility account holders have the opportunity to have a utility bill paid automatically through most banking institutions. There is no requirement to sign up for this service.
4. Setup a Payee for Online Banking Payments When setting up through your bank:
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Service Line Warranties of Canada |
Did you know? Water and sewer service lines connect a homeowner’s property to the Township’s water and wastewater systems. Homeowners are responsible for repairs to the portion of water and sewer service lines located on their property. If a leak, break or clog occurs in the private portion of these lines, the homeowner is responsible for hiring a plumber or contractor and paying any of the associated repair costs. A breakdown to these lines could happen without warning resulting in an unexpected and costly emergency repair. The lifespan of a service line depends on many factors including construction material, soil conditions and use and the location, number and species of nearby trees. While not typically covered by basic homeowners’ insurance, residents are encouraged to check with their current provider to find out what their coverage is in this area, and to arm themselves with information such as deductible amounts and exclusions or confirm if coverage is offered as an add on. Residents may also consider coverage from an external service plan provider.
Service Line Warranties of Canada (SLWC) The Township of Malahide has partnered with Service Line Warranties of Canada (SLWC), an independent company, to offer eligible homeowners optional repair plans to help protect residents against potentially expensive emergency repairs to water/well service lines and sewer/septic lines on their private property. Malahide’s partnership with SLWC provides a way to increase a homeowner’s awareness of their responsibility for these costs, while offering an optional solution for those who would like to participate. Participation is optional and voluntary for homeowners. The program is solely managed by SLWC and uses no public funds. Residents will not be solicited in person or by phone. A homeowner who chooses to enroll in this program should do so with the knowledge that the Township of Malahide in no way warrants or is liable for the work or performance of SLWC. Residents who choose to sign up for a plan have access to these benefits:
Plans Available in the Township of Malahide:
For more Information
Frequently Asked Questions (FAQ's) Who is SLWC? SLWC is an independent company, separate from your local utility or community. SLWC is partnered with the Association of Municipalities of Ontario and plans are available in over 70 municipalities across Canada. Why did Malahide partner with SLWC? There are several benefits the voluntary SLWC program brings to Malahide and its residents, including:
Doesn’t my homeowners insurance already cover these repairs? Typically, no. Most homeowners are surprised to learn that they are responsible for the repair and replacement of broken or leaking utility lines on their property. While most basic homeowners policies will pay to repair the damage created by failed utility lines, they typically do not cover the cost of the repair of the line itself. SLWC encourages residents to call their insurance company to determine their actual coverage. Does this coverage include well lines and septic lines? Yes, SLWC offers repair plans for either water service lines / well lines or sewer service lines / septic lines. Why does SLWC use the Township of Malahide logo in its marketing materials? The Township of Malahide allows SLWC to use its logo in communications to indicate that there is a formal relationship in place and to let residents know that the offering is legitimate, it is for the residents’ benefit and has the approval of the Township of Malahide. All the mailings SLWC sends to Malahide residents are first reviewed and approved by municipal staff prior to use. SLWC is committed to transparency in all its communications. All SLWC materials clearly state that the services the company offers are voluntary and that they are offered by SLWC, a private company that is separate from the Township of Malahide. How can I stop getting mail from SLWC To be removed from future mailings, contact SLWC by calling 1-844-616-8444 |
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