Water and Wastewater

The Township of Malahide operates a municipal water system and a municipal wastewater collection system in various locations.

If you have any questions about your municipal property taxes, please contact the

  • Residents who have municipal water or wastewater may complete the Emergency Contact Form to be notified during an emergency on those systems.
  • If you have any questions regarding water and/or wastewater or to report an emergency, please contact the Water/Wastewater Department at 519-773-5344.

Account Setup

Please notify the Township of Malahide a minimum of 48 hours in advance of opening or closing a utility account. 

Property Owners must complete and submit the Tenant Authorization Agreement to direct water bills to a tenant. Please read the agreement carefully to understand a Property Owner’s responsibility for a tenant’s utility billing. 

Requests received from a tenant will not be accepted.Tenants must notify the Township of the end of their lease arrangements to terminate their water service and request a final billing. 

Please complete and submit the Tenant Exit Form in advance of the termination date.

Cottage Winterization

The Township of Malahide allows One Free Water Turn Off for the Winter & One Free Water Turn On in the Spring.  Please notify the water department at least 48 hours in advance. This service will be provided during normal business hours (8:30AM to 4:30PM).

Water meters are susceptible to frost.  It is the homeowner’s responsibility to ensure meters are properly protected from freezing. If a property is closed for the winter and the water meter is damaged due to inadequate protection from cold, expenses incurred for meter repairs will be billed to the owner. 

If you are not maintaining adequate heat this winter, please remember the following:

  • Contact the Water Department for a Free Shut Off.
  • Contact a licensed plumber to have your water meter removed and drained, and to ensure that all plumbing is properly winterized.  If you are removing the meter from the property, please submit the current reading to the Township. 

When you are ready to open your property in the spring, please remember to:

  • Contact a licensed plumber to have the water meter re-installed. Ensure that the arrow on the body of the meter is pointing into the direction of the property.
  • Contact the Water Department for a Free Turn On. Someone should be present at the time the water is turned back on to ensure there is no plumbing damage from winter months.

Municipal Drinking Water Documentation
Public Documentation, Joint Water Board Agenda & Minutes

Municipal Drinking Water System

Municipal water is located throughout the Township on various water distribution systems. 

There is a 12” watermain serving the southern portion of the Township.  There is an 18” watermain providing water east of Aylmer along Highway # 3. 

Properties not abutting a waterline will have a private source of water (private wells).

Municipal Wastewater Collection System

Municipal wastewater collection is available in the Village of Springfield.  Wastewater is pumped from there to the Aylmer Lagoons for treatment and disposal.

Check out the Ontario Clean Water Agency "Protect Your Pipes" Info sheet for more information. 

Protect your pipes. Blocked pipes are big trouble, they can burst or back up, leading to costly flooding in your home or business.

  • Further down the line, items like wipes and grease can clog sewers and cause toxic sewage overflows into streets and the natural environment. They can also damage local wastewater infrastructure, and your water rates may go up to cover repairs.

 Paying Your Bill 

Municipal utility accounts are billed on a quarterly basis in January, April, July, and October. Municipal water accounts are charged a flat fee and a consumption fee. Municipal wastewater accounts are charged a flat fee only.

  1. E-Billing
  • Municipal utility account holders have the opportunity to receive Property Tax Bills and Water Bills by e-mail as opposed to regular mail.  There is no requirement to sign up for this service.   
  • Please complete the Email Billing Form to sign up for this service.

 

 2.  E-Transfer Payments

  • The Township of Malahide is now accepting e-transfers as a new payment service available to its residents and customers. Any bills or accounts with the Township of Malahide can be paid with this e- transfer option.
  • Please use finance@malahide.ca for E-transfers and the memo field must include the property owner’s name and roll number or account number, or a Customer ID to ensure the payment is applied to the correct account.

Absence of reference information may delay the process

 

 3.  Pre-Authorized Payment

Municipal utility account holders have the opportunity to have a utility bill paid automatically through most banking institutions.  There is no requirement to sign up for this service.

 

 4.  Setup a Payee for Online Banking Payments

When setting up through your bank:

  • Select “Malahide, Township of (Utilities)” as the payee. You may see slightly different variations of the payee name, that may be set up by each bank (for example, Malahide Twshp). 

  • Enter all digits of your utility account, without any spaces, periods or dashes.  If this does not work, contact your financial institution's help desk. Some institutions require a specific number of digits. If your account number needs to be longer, add zeros before the number. If your account number needs to be shorter, take off the first digit (left hand side).

 

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